Refund and Returns Policy

Logo print Refund and Returns Policy

Effective Date: October 2, 2026 Website: https://logoprint.in/ Brand Name: Logo print.in Location: Chennai, Tamil Nadu, India

At Logo print.in, we specialize in high-quality custom printing, corporate branding, personalized packaging, stickers, signage, and corporate gifts. Because our products are custom-manufactured and personalized with your specific logo, design, or text, they cannot be resold or reused.

This Return and Refund Policy outlines the terms and conditions for cancellations, returns, replacements, and refunds, designed to fully comply with Google Merchant Center (GMC) policies and Indian e-commerce regulations.

1. Google Merchant Center Policy Overview

  • Return Acceptance: Accepted for Defective, Damaged, or Incorrect Items Only (due to the custom-printed nature of our products)
  • Notification Window: Within 48 hours of order delivery
  • Return Method: Initiated online via WhatsApp (+91 9655565995) or Email (logoprintindia@gmail.com)
  • Return Shipping Fees: ₹0 / Free (Logo print covers reverse shipping for defective or damaged items)
  • Restocking Fees: ₹0 (No restocking or processing fees)
  • Refund Processing Time: 5 – 7 business days after claim verification
  • Refund Method: Original payment method (UPI, Razorpay, Credit/Debit Card, or Bank Transfer)

2. Order Cancellation Policy

  • Before Production / Proof Approval: You may cancel your order for a 100% full refund within 2 hours of order placement OR prior to approving the final digital prepress proof.
  • After Production Commences: Once the digital prepress proof is approved and production/printing has started, orders cannot be canceled or refunded as raw materials and custom printing processes have already been initiated.

3. Conditions for Returns, Free Replacements & Refunds

Because products are custom-printed with client logos, we do not accept returns or refunds for “change of mind,” buyer’s remorse, or customer-submitted design/spelling errors.

We DO accept 100% free replacements or full refunds under the following verified conditions:

  1. Damaged in Transit: The package or product arrived physically damaged or broken during courier transit.
  2. Manufacturing / Product Defects: The item exhibits physical defects (e.g., defective LED lighting in acrylic signage, torn vinyl substrate, adhesive failure).
  3. Printing Error vs. Approved Proof: The physical print differs significantly in layout, text, or dimensions from the approved digital prepress proof.
  4. Incorrect Product Delivered: You received a product or quantity different from your confirmed invoice.

4. How to Submit a Return or Replacement Claim

If your order arrives damaged, defective, or incorrect, follow these steps within 48 hours of delivery:

  1. Document the Issue: Capture 2–3 clear photos and a brief unboxing video showing the outer shipping box, shipping label, and the defective/damaged area.
  2. Contact Customer Support:
    • WhatsApp / Call: +91 9655565995
    • Email: logoprintindia@gmail.com
    • Details Needed: Order Number / Invoice Copy, Description of the issue, and Photos/Video proof.
  3. Verification: however Our Prepress & Quality Assurance team will review your claim within 24 business hours.
  4. Resolution:
    • Free Express Replacement (Recommended): We will reprint and dispatch a fresh replacement batch at zero cost via express courier within 2–4 business days.
    • Full Refund: If a replacement is not time-feasible, a 100% full refund will be processed immediately.

5. Return Shipping Costs & Restocking Fees

  • Return Shipping Cost: ₹0 (Free). If physical return of the item is required, Logo print will arrange a reverse pickup or reimburse reasonable courier costs upon receipt of shipping proof.
  • Restocking Fee: ₹0. Logo print does not charge any restocking, refurbishment, or administrative fees on valid return claims Because logo print take care of the charges.

6. Refund Method & Processing Timeline

  • Claim Approval Notice: Once your return or replacement claim is approved, you will receive an official confirmation via Email or WhatsApp.
  • Processing Time frame: Refunds are issued within 5 to 7 business days of claim approval.
  • Refund Method: Refunds are credited back to the original payment source (UPI, Net Banking, Credit/Debit Card via Razorpay). For Cash on Delivery (COD) orders, refunds are transferred directly to your bank account via NEFT/UPI.

7. Prepress Proof Approval & Color Disclaimer

  • Proof Approval Responsibility: Before mass printing, Logo print provides a digital prepress proof. It is the customer’s responsibility to verify all text, spelling, numbers, alignment, and layout. Logo print is not liable for errors present in approved proofs.
  • Color Accuracy (RGB to CMYK): Screen displays use RGB light, while commercial printing uses CMYK inks. Minor color variations within standard industry tolerance (+/- 5%) are normal and do not constitute a print defect unless a specific Pantone (PMS) color was explicitly quoted and approved.

8. Business Contact Details

This policy is hosted and maintained by Logo print.in. For any policy inquiries or support requests, please contact us directly:

  • Brand Name: Logo print.in
  • Company Name: Logo print Printing & Branding Services
  • Website: https://logoprint.in/
  • Support Email: logoprintindia@gmail.com
  • Phone / WhatsApp: +91 9655565995
  • Support Hours: Monday – Saturday | 9:30 AM – 7:00 PM IST
  • Location: Chennai, Tamil Nadu, India
  • Legal Jurisdiction: Courts of Chennai, Tamil Nadu hold exclusive jurisdiction for any legal matters.

Shopping Cart
Scroll to Top